Over time I have had several customers that have experienced issues with OrderWise going a little slow. After running over a few basic checks it was often found that the OrderWise files had not been excluded from the anti-virus. This can cause things to slow down, so we would advise our customers to add the… [Read the Rest]
On 08.12.10, In Support, by Debbie Stout
On occasion whilst using a piece of software I get an error and a message asking if I want to send the error to the software company. I admit, I don’t send the error messages. I used to, but never got any response about the problem or what was causing it. That’s why I would… [Read the Rest]
On 08.06.10, In Support, by Debbie Stout
Hi, I thought I would just take a moment to let everyone know about a really great tool in the Support Team’s toolbox, which allows us guys here in Support a clear view of your issues. Basically,Remote Assistance allows us to view your screen so that you can show us exactly what problem your having. It also allows us to… [Read the Rest]
Every now and again we get customers calling us in a panic because they have opened up a module in OrderWise and nothing appears, it’s amazing the amount of stress this can cause at 9am on a monday morning! Don’t worry, all is not lost. Within OrderWise there is what’s known as a query bar which… [Read the Rest]
As you may be aware, in September Sage are changing the URL used for the SagePay link which means you will need to update OrderWise with the new URL, unless you have already done so, to ensure your SagePay link continues working. In order to make the necessary changes, you simply need to go to… [Read the Rest]